Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your information.
Our Commitment to Your Privacy
At Make My Knot, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our matchmaking services, website, and mobile applications.
Table of Contents
1. Information We Collect
Personal Information
- Name, age, gender, and contact information (email, phone number)
- Location and address details
- Educational and professional background
- Physical attributes and preferences
- Lifestyle information and interests
- Family background and values
- Photos and profile information
- Biodata and matrimonial preferences
Technical Information
- Device information and identifiers
- IP address and location data
- Usage patterns and app interactions
- Browser type and operating system
- Cookies and similar tracking technologies
2. How We Use Your Information
Matchmaking Services
- AI-powered compatibility matching
- Profile suggestions and recommendations
- Personalized matchmaking services
- Communication facilitation
Service Improvement
- Platform optimization and enhancement
- User experience personalization
- Algorithm improvement
- Customer support and assistance
Communication
- Service updates and notifications
- Marketing communications (with consent)
- Important account information
- Customer support responses
Legal & Safety
- Fraud prevention and security
- Legal compliance requirements
- Terms of service enforcement
- Safety and abuse prevention
3. Information Sharing and Disclosure
We Never Sell Your Personal Data
Your personal information is never sold to third parties. We only share information in specific circumstances outlined below.
With Other Users (Controlled Sharing)
Profile information shared for matchmaking purposes with your consent and privacy settings control.
Service Providers
Trusted third parties who help us operate our services (cloud hosting, payment processing, customer support).
Legal Requirements
When required by law, court order, or to protect our rights and safety.
Business Transfers
In connection with mergers, acquisitions, or asset sales (with notice to you).
4. Data Security
Technical Safeguards
- SSL/TLS encryption for data transmission
- Advanced encryption for stored data
- Regular security audits and assessments
- Secure cloud infrastructure
- Multi-factor authentication options
Organizational Measures
- Limited employee access to personal data
- Regular staff training on privacy practices
- Incident response procedures
- Privacy by design principles
- Continuous monitoring and improvement
5. Your Privacy Rights
Access Your Data
Request a copy of the personal information we hold about you.
Correct Information
Update or correct inaccurate personal information.
Delete Your Account
Request deletion of your account and associated data.
Limit Processing
Restrict how we process your personal information.
How to Exercise Your Rights: Contact our privacy team at privacy@makemyknot.com or call us at +91 97589 09099.
6. Data Retention
We retain your personal information only for as long as necessary to provide our services and fulfill legal obligations:
- Active Accounts: Data retained while your account is active and for a reasonable period afterward
- Inactive Accounts: Data may be deleted after 2 years of inactivity (with prior notice)
- Legal Requirements: Some data may be retained longer to comply with legal obligations
- Account Deletion: Most data deleted within 30 days of account deletion request
7. International Data Transfers
As we serve users globally, your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:
- Compliance with applicable data protection laws
- Standard contractual clauses with service providers
- Adequate protection measures for cross-border transfers
- Regular assessment of transfer mechanisms
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons.
- Material changes will be notified via email or prominent notice on our platform
- The "Last Updated" date will reflect the most recent revision
- Continued use of our services constitutes acceptance of the updated policy
- Previous versions available upon request
9. Contact Us
Have Questions About Your Privacy?
Our privacy team is here to help. Contact us for any questions, concerns, or requests regarding your personal information.
Contact Information
Mailing Address
Make My Knot
NPX URBTECH
99-100, 7th Floor, Sector 153
Noida - 201304, India
Response Time: We aim to respond to all privacy inquiries within 48 hours during business days.